MISSION
To reinvent the way the world perceives e-commerce and provide a seamless online shopping experience.
VISION
Our aim is to create an unparalleled and differentiated online shopping experience within the MENA region.
2019
2020
2021
2022
2023
2024
DGH started with the brand Drops; co-founded by Mohamad Alessa and Abdulrahman Albahar.
Doubled Drops
delivery fleet to a total of 60 vehicles.
Workforce grew to 203 employees
Upgraded to a larger 5,000 SQM warehouse.
Drops launched as a water and beverage e-commerce platform.
Drops later expanded into all food categories, cleaning & household, personal care, pet care, frozen, and baby needs categories.
Started operating in Drops’ 2nd warehouse in Ahmadi, Kuwait.
The product range was broadened to feature home linen, DIY, and luggage.
Migrated technology infrastructure to Salesforce, integrating CRM, ERP, OMS and WMS functionalities.
Launched the next private label EPIC! which has freshly cut fruits & vegetables.
Expanded the product range for Epic! to include Snacks, Fresh Meat & Deli
MILESTONES
"The book we are writing today,
was never written before."
-Mohamad AlEissa, CEO
WHY US?
At Drops Group Holding, we focus on building and developing a brilliant team of distinctive individuals working towards a common goal; providing exceptional customer service and convenience to our consumers.
Our application features an intuitive design and user-friendly interface, elevating customers’ shopping experience to new heights of convenience and efficiency.
TECHNOLOGY
INTEGRATION
Drops leverages Salesforce for CRM, ERP, OMS, and WMS integration, as the first in the regional e-commerce space to adopt Salesforce, the world's leading CRM platform.
DIVERSIFIED OFFERING OF PRODUCTS AND SERVICES
Regional and global products, Drops currently offers a wide range of categories across more than 200 subcategories and 3,400 brands from more than 1,000 suppliers.
PRODUCT
INNOVATION
Launched of an in-house brand, EPIC!, exemplifies strategic vertical integration,
